Do you accept returns?Updated 6 months ago

Due to food safety reasons, we do not accept returns. 

But we do have a Happiness Guarantee at The Oven Door: if you are unhappy with your order, we'll refund or replace it. 

Contact us at [email protected] and we'll work together to figure out the best solution for you. 

If there is a problem with your product that our Quality Assurance team at the bakery needs to know about, we'll need a little extra information from you: 

• If the problem is visible, take a photo of the issue.
• Find the production code on the packaging. It's an 8-digit code printed usually on the front of the package in black ink. This helps our team know from which batch the item came. 
• Send the photos, production code, and description of the problem to [email protected]